Alex Krikun

IT Service Management • IT Platforms Support and Operations • Team Leadership

IT Operations and Service Management leader with 18 years of experience delivering enterprise IT support, application services, and operational improvements across multinational organisations in FinTech, Events, Oil & Gas, Telecom, and Aviation.

Experienced in leading distributed international teams and managing ITIL-based service operations, with a focus on service reliability, incident management, and operational efficiency across complex platforms.

PMP and ITIL-certified professional with hands-on experience in cloud platforms, enterprise applications, integrations, observability, and production support.

Key competencies:

  • IT Service Management: Expertise in ITIL processes (Incident, Problem, Change, SLA), delivering and supporting IT services.
  • IT Project Delivery: Experienced in managing projects using Waterfall and Agile Scrum methodologies.
  • Analytical Skills: Strong in data analysis and deriving actionable insights, using BI and AI tools, SQL, advanced Excel/Sheets.
  • Technical Expertise: Solid background in programming, databases, cloud services and integration.
  • Stakeholder and Vendor Management: Skilled in managing relationships with customers, stakeholders, and vendors.
  • Operational Excellence: Driving service quality, operational efficiency, and IT delivery aligned with business objectives.
  • Team Leadership: Experienced in recruiting, onboarding, training, developing teams, and enhancing team performance.

Based in United Arab Emirates

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