Alex Krikun
IT Service Management • IT Platforms Support and Operations • Team Leadership
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Profile
IT Operations and Service Management leader with 18 years of experience delivering enterprise IT support, application services, and operational improvements across multinational organisations in FinTech, Events, Oil & Gas, Telecom, and Aviation industries.
Experienced in leading distributed international teams and managing ITIL-based service operations, with a focus on service reliability, incident management, and operational efficiency across complex platforms.
PMP and ITIL-certified professional with hands-on experience in cloud platforms, enterprise applications, integrations, observability, and production support.
Based in United Arab Emirates
Key competencies
IT Service Management
Expertise in ITIL processes (Incident, Problem, Change, SLA), delivering and supporting IT services.
IT Project Delivery
Experienced in managing projects using Waterfall and Agile Scrum methodologies.
Analytical Skills
Strong in data analysis and deriving actionable insights, using BI and AI tools, SQL, advanced Excel/Sheets.
Technical Expertise
Solid background in programming, databases, cloud services and integration.
Stakeholder and Vendor Management
Skilled in managing relationships with customers, stakeholders, and vendors.
Operational Excellence
Driving service quality, operational efficiency, and IT delivery aligned with business objectives.
Team Leadership
Experienced in recruiting, onboarding, training, developing teams, and enhancing team performance.